Privacy Policy

Introduction

Welcome to Dreamgen.in ("we", "our", "us"). Dreamgen.in is an online marketplace where individuals and businesses can buy and sell products. We are committed to protecting your privacy and to being transparent about the information we collect and how we use it. This Privacy Policy explains our practices regarding personal information collected through our website, mobile apps, and related services.

Scope

This policy applies to all users of Dreamgen.in including buyers, visitors, and sellers on our platform. It describes what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.

Please note: We operate only in India. Dreamgen.in services are intended exclusively for customers and sellers within India, and we do not provide services outside the country.

Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

1. Information You Provide

• Account information: name, email address, phone number, password, and profile image when you create an account.
• Seller information: business name, address, bank or payment details (for payouts), tax or registration documents, product listings and images, and customer service information when you register as a seller.
• Order & transaction information: shipping address, billing address, purchase history, order preferences, and any messages you send to other users or to our support team.
• Support & communications: any content you send to us through customer support or contact forms.

2. Information Collected Automatically

• Device & usage data: IP address, browser and device type, operating system, pages visited, referral URL, and the date/time of your visits.
• Cookies & similar technologies: we use cookies, web beacons, and local storage to operate and improve our site, remember preferences, and provide personalized content and advertising.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate and maintain Dreamgen.in and its features.
• To process transactions, fulfill orders, and communicate with buyers and sellers about orders.
• To verify identity and prevent fraud, abuse, or illegal activity.
• To improve our products, services, and user experience by analyzing usage patterns and trends.
• To personalize content, recommendations and marketing (where permitted).
• To respond to user inquiries, complaints, and to provide customer support.
• To comply with legal obligations and enforce our terms of service.

Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers: trusted third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics, shipping partners, and customer support).
• Sellers & buyers: information necessary to process orders (e.g., shipping address shared with the seller and logistics partners).
• Legal & safety: when required by law, to comply with legal process, or to protect the rights, property or safety of Dreamgen.in, our users or the public.
• Business transfers: in connection with any merger, sale, acquisition, or transfer of assets, we may transfer user information as part of that transaction subject to confidentiality protections.

Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. While we take steps to secure your data, no system is completely secure—if you suspect that your account has been compromised, please contact us immediately.

We also want to make it clear that we do not save or transfer user data unnecessarily. Your data is used only for the purpose of providing our services and fulfilling your orders.

Payments & Financial Information

Payments on Dreamgen.in are processed through secure, PCI-compliant third-party payment processors. We do not store your full payment card information on our servers. If you are a seller, we collect payout and tax information to enable payments and comply with regional regulations.

We use the trusted and secure payment gateway of PhonePe. PhonePe ensures your financial data is encrypted, protected, and processed in a safe manner. This allows you to shop and sell with confidence on Dreamgen.in.

Sellers & Marketplace Conduct

Dreamgen.in enables third parties to offer products for sale. Sellers are responsible for their listings and must not list counterfeit, prohibited or illegal items. We strictly prohibit the sale of fake, dangerous, or otherwise prohibited products. Sellers must provide accurate descriptions, images and shipping timelines.

We never call customers to force purchases, solicit lotteries, or promote fake sales. Any seller found violating these rules will face account suspension or removal.

Your Rights & Choices

You have control over your personal data. Depending on your jurisdiction, you may have the right to:

• Access and request a copy of the personal information we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your account and personal data (subject to legal and contractual retention requirements).
• Object to or restrict processing, and request portability of your data.
• Opt out of promotional emails by using the unsubscribe link in those emails or by contacting us.

To exercise these rights, please contact our support team using the details below. We may ask you to verify your identity before processing requests.

Data Retention

We retain personal information for as long as it is necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Dreamgen.in is not directed to children under 13. We do not knowingly collect personal information from children under the age required by local law. If you believe we have collected such information, please contact us and we will take steps to delete it.

Cookies & Tracking

We use cookies and similar technologies to provide, protect and improve our services. You can control cookies through your browser settings; however, some features of the site may not function properly if cookies are disabled.

Third-Party Links & Services

Our service may contain links to third-party websites, products or services. This Privacy Policy does not apply to those third parties. We recommend you review the privacy policies of any third-party services you use.

International Transfers

Dreamgen.in not operates in multiple jurisdictions. Your information may not be transferred to and stored on servers located outside your country.

However, we want to emphasize that Dreamgen.in operates only in India. Our services, transactions, and deliveries are available exclusively within India, and we do not extend operations outside the country.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes that materially affect your rights, we will notify you by posting an updated policy and updating the Effective Date above. Continued use of our services after notice of changes constitutes acceptance of the updated Policy.